Yueo Booking Platform FAQ

TL;DR — Yueo is an online booking platform for service businesses in Taiwan. It offers a 14-day free trial, LINE notifications, Google login, online payments, and more. Here are the 30 most frequently asked questions.

Yueo is an online booking management platform designed for service businesses in Taiwan. Whether you run a salon, pet shop, or fitness studio, you can set up your booking system in minutes. Here are the questions we get asked most often.

Core Features

What is Yueo? Yueo is an online booking management platform for service businesses. It lets shops set up an online scheduling system so customers can self-book 24/7.

What industries does Yueo support? Any service-based business that takes appointments — beauty salons, pet services, fitness, healthcare, education, and more.

Do customers need to download an app? No. Customers book directly through their mobile or desktop browser — no app installation required.

What languages does Yueo support? Traditional Chinese and English. Both shop owners and customers can switch between languages freely.

How can customers find my shop? Customers can search by keyword or location on the Yueo search page. You can also share your direct booking link.

Account & Setup

How do I create a business account? Visit the registration page and fill in your details. Google one-click sign-up is also available. See the full setup guide.

How long does setup take? About 3 minutes. Just configure your services and business hours, and you’re ready to accept bookings.

Can I add multiple services? Yes. Add as many services as you need, each with its own name, duration, price, and assigned staff.

Can I set special holidays? Yes. In addition to regular weekly hours, you can set specific dates as holidays or with special hours.

Can I manage multiple locations? Yes. One account can manage multiple branches, each with independent service and schedule settings.

Pricing & Plans

How much does Yueo cost? Yueo offers a 14-day free trial. Paid plans start from NT$890/month (Starter). See the pricing page for details.

Are there feature limits during the trial? No. All features are fully available during the 14-day trial period.

Is there an annual discount? Yes. Annual plans save roughly one month’s fee — for example, Starter annual is NT$9,000 (equivalent to NT$750/month).

Can I upgrade or downgrade anytime? Yes. You can adjust your plan at any time based on your business needs.

What happens when I reach the booking limit? The system will notify you as you approach the limit. You can upgrade your plan to increase the quota.

Booking Management

How do I view bookings? Log into your dashboard to see all bookings in calendar or list view.

Can I manually add bookings? Yes. In addition to customer online bookings, you can manually add appointments from the dashboard.

How are cancellations handled? Both shops and customers can cancel through the system. Both parties receive a notification upon cancellation.

Are there booking reminders? Yes. The system automatically sends reminders before appointments to reduce no-shows.

Can I set advance booking limits? Yes. You can set how far in advance and how close to the appointment time customers can book.

Notifications & Integrations

Does Yueo support LINE notifications? Yes. New bookings, changes, and reminders can all be sent automatically via LINE.

Does Yueo support Google login? Yes. Both customers and shop owners can sign in with their Google accounts.

Can I accept online payments? Yes. Yueo supports credit card payments online.

Are there business analytics? Yes. The dashboard provides booking statistics, revenue reports, and peak hour analysis.

Customer Experience

How do customers book? Customers select a service and time slot on your booking page, fill in their contact info, and confirm.

Is the booking page mobile-friendly? Yes. Yueo uses responsive design for an optimal experience on phones, tablets, and desktops.

Can customers view their booking history? Yes. After logging in, customers can see all past and upcoming appointments.

Technical & Security

Where is data stored? Data is stored on secure cloud servers with regular backups.

Is the system reliable? Yueo uses industry-standard cloud infrastructure for high availability and fast response times.

Is there customer support? Yes. Reach us through the contact page and we’ll respond promptly.

Have more questions? Contact us or start your free 14-day trial to experience Yueo firsthand.