How to Manage Your Online Bookings: Check, Modify, and Cancel

TL;DR — Managing your bookings on Yueo is straightforward: use your booking reference number or phone number to check status, and modify or cancel directly online. Connect your LINE account to receive push notifications for confirmations and reminders so you never miss an update.

You’ve learned how to book online — but what about everything that happens after? Checking whether the business confirmed your appointment, changing the time because something came up, or canceling entirely — all of this can be done online without making a phone call.

How do I check my booking status?

After completing a booking, the first thing you probably want to know is: “Did my booking actually go through?” Here are several ways to check:

Option 1: Look up by booking reference number

After a successful booking, you’ll receive a booking reference number (typically in your confirmation email or LINE notification). Use this number to pull up your booking details:

• Booking date and time
• Service selected
• Booking status (pending, confirmed, completed, or canceled)
• Business information

Option 2: Look up by phone number

If you can’t find your reference number, you can search using the phone number you provided when booking. The system will show all bookings associated with that number.

Option 3: Log into your account

If you have a Yueo account (registered with email or signed in via LINE/Google), logging in gives you access to:

• All upcoming bookings
• Past booking history
• Detailed status for each booking

What do the different booking statuses mean?

You may see these statuses on your bookings:

Most businesses confirm bookings quickly. If your booking stays in “pending” status for more than a day, consider reaching out to the business directly.

How do I change my booking time?

Plans change — it’s completely normal. Here’s how to modify your booking:

1. Look up your booking (by reference number or phone)
2. Confirm the status is “pending” or “confirmed”
3. Select the modify option and pick a new available time slot
4. Confirm and submit

Things to keep in mind when modifying

• The earlier the better: Changing your time means the business needs to reorganize their schedule — advance notice helps
• Check for available slots: The system shows real-time availability, so just pick one that works
• Completed or canceled bookings can’t be modified: Only upcoming bookings can be changed

How do I cancel a booking?

If you’re sure you can’t make it, canceling is a hundred times better than not showing up. Here’s how:

1. Look up your booking
2. Tap “Cancel Booking”
3. Confirm the cancellation

You’ll receive a cancellation confirmation notification. If you paid online, refunds are processed according to the business’s refund policy.

What to know before canceling

• Check the cancellation policy: Some businesses have cancellation deadlines (e.g., 24 hours before the appointment) — canceling after the deadline may not be possible or may involve fees
• Cancel early: Give the business time to open up the slot for other customers
• Don’t just disappear: No-shows hurt businesses far more than you might realize

For more on how cancellation policies work, see Cancellation Policy Best Practices.

How do I connect LINE for booking notifications?

If you want booking-related notifications delivered directly to LINE, setup is simple:

Connection steps

1. Log into your Yueo account
2. Go to account settings or notification preferences
3. Find the LINE connection option
4. Follow the prompts to link your LINE account

What notifications will you receive?

• Booking confirmation: When the business confirms your booking, you’ll get a LINE push notification
• Booking reminders: Receive a reminder as your appointment time approaches
• Booking changes: If your booking is modified or canceled, you’ll be notified

The advantage of LINE push notifications is they’re hard to miss — unlike emails that might end up in spam or get buried in a crowded inbox.

For a deeper dive into LINE notifications, check out LINE Booking Notifications Guide.

Email notifications vs. LINE notifications: what’s the difference?

Each notification channel has its strengths:

We recommend enabling both — email serves as a complete record, while LINE acts as a real-time alert. Double coverage means nothing slips through.

Can I manage bookings on my phone?

Absolutely. All of Yueo’s booking management features work in your phone’s browser, including:

• Checking booking status
• Modifying booking times
• Canceling bookings
• Viewing booking history

No app download needed — just open your mobile browser and log in.

What if something goes wrong?

If you run into booking-related issues, here are some approaches:

• No confirmation received: Check your spam folder first, or verify your phone number was entered correctly
• Business not responding: Use the contact information on the business’s page to reach out directly
• Platform issues: Contact Yueo’s support channels for help

Tips for staying organized with multiple bookings

If you book services regularly, a few habits can keep things manageable:

• Use the same account: Logging in with the same LINE or Google account keeps all your bookings in one place
• Enable both notification channels: Email for records, LINE for real-time alerts
• Review your upcoming bookings weekly: A quick check each Sunday helps you plan the week ahead
• Sync with Google Calendar: If available, automatic calendar sync means your bookings show up alongside your other commitments

Managing your bookings shouldn’t require phone calls or in-person visits — it takes just seconds online. Search for and book services on Yueo and enjoy a fully digital experience from booking to management.